ISO/IEC 20000 is the international standard which enables IT departments / industries to ensure that their ITSM processes are aligned with the business’s needs and international best practices. ISO 20000 standard helps organizations benchmark how they deliver managed services, measure service levels, and assess their performance.
Few of the benefits of implementing ISMS include
A proven IT Service Management System development and implementation approach should be used based on project management methodologies. A structured approach should be used for defining project plans, specific responsibilities and verification of results. The result will be a development and implementation strategy that is more efficient and provides for first time compliance or registration to the ISO 20000 requirements.
Following phases are involved in development and implementation of an effective IT Service Management System
Best practices and depth of knowledge and experience significantly impacts the ITSMS design and ability to meet the organizations’ business goals. An experienced consultant helps your organization live and own the ITSMS and operate it at its optimal level.
Following can be some of the benefits of having and experienced consultant for development of management system